Returns policy
***We make it our goal for our customers to be satisfied with their purchases. Please use our CONTACT FORM at the bottom of this page or call us at (434) 483-8587 for REPLACEMENTS of items or for REFUNDS.
***PLEASE NOTE: We only accept RETURNS from our customers in ALASKA and the 48 CONTIGUOUS U.S. STATES and the District of Columbia, but we do not accept any RETURNS from our HAWAII customers. Our HAWAII customers can only be provided with a REPLACEMENT in the case of DEFECTIVE ITEMS or DAMAGED DURING SHIPPING ITEMS. We cannot issue any REFUNDS to our HAWAII customers. (NOTE: We do not accept any RETURNS for any shipments from outside the continental United States.)
***ITEMS DAMAGED DURING SHIPPING by any shipping courier must be reported to us within 30 DAYS from the day the order was placed. Please notify us by email at info@undauntedultimate.com ------(NOTE: If an item was damaged by UPS, you must also contact UPS as soon as possible in addition to notifying us at info@undauntedultimate.com of the items damaged during shipping.)
***DEFECTIVE ITEMS must be reported to us within 60 days from the day the order was placed. Please notify us by email at at info@undauntedultimate.com
***UNUSED ITEMS in re-sellable condition that you would like to return for a refund must be reported to us within 30 days from the day the order was placed. Please notify us by email at info@undauntedultimate.com ----(PLEASE NOTE: We cannot accept the return of unused individually purchased Food or Water items because food or water items cannot legally be re-sold.) We will; however, accept the return of an UNUSED SURVIVAL KIT that contains unused FOOD or WATER products for a REFUND for the UNUSED SURVIVAL KIT.
***PLEASE NOTE: ANY SHORTAGES in an order must be reported to us within 30 days from the day the order was placed. Report any shortages to us at info@undauntedultimate.com
***For DAMAGED DURING SHIPPING ITEMS as well as for DEFECTIVE ITEMS, we require photos of the DAMAGED DURING SHIPPING ITEMS or the DEFECTIVE ITEMS for the issuance of REFUNDS or for the REPLACEMENT of these items.
***REFUNDS for DAMAGED DURING SHIPPING ITEMS as well as for DEFECTIVE ITEMS require the original items be sent to our warehouse before we can issue a REFUND for these items. ---(Notify us before returning any items.) ---We must FIRST be notified by email at info@undauntedultimate.com if you would like to receive a REFUND for either DAMAGED DURING SHIPPING ITEMS or for DEFECTIVE ITEMS. (Photos are required of these items.) ----To receive a REFUND for DAMAGED DURING SHIPPING ITEMS, we must be notified within 30 days from the day your order was placed. ----To receive a REFUND for DEFECTIVE ITEMS, we must be notified by email at info@undauntedultimate.com within 60 days from the day your order was placed. The customer will be sent an RMA label to return these items. In the case of DAMAGED DURING SHIPPING ITEMS, we process a claim with our shipping courier. The claims process must be complete before we issue a REFUND. (NOTE: We require that the customer hold onto any of the DAMAGED DURING SHIPPING ITEMS as well as the package the items arrived in so the shipping courier can come and inspect the package.) ----PLEASE NOTE: For our HAWAII CUSTOMERS, we only offer a REPLACEMENT for DAMAGED DURING SHIPPING ITEMS as well as for DEFECTIVE ITEMS. We cannot offer a REFUND to our HAWAII customers because HAWAII is not part of the continental United States. ----
Regarding the shipping of your return items to our warehouse in order to receive a REFUND for either DAMAGED DURING SHIPPING ITEMS or for DEFECTIVE ITEMS, consider that both UPS and FedEx automatically offer $100 of free shipping insurance to ship your return items to our warehouse. USPS also offers $100 of free shipping insurance if you ship your return by PRIORITY MAIL service or by PRIORITY MAIL EXPRESS service. If your return is worth over $100, you will need to speak with the shipping courier that will be used to ship your return items to our warehouse if you would like to insure your items for over $100. If needed, we can issue a claim to the shipping courier on your behalf so that you can buy additional shipping insurance for your return items that are valued over $100. If you do not pay for additional shipping insurance for your return items that are valued over $100, you will only be reimbursed for $100 if your package is lost or damaged during the shipping of your return items to our warehouse. Using a trackable shipping service is advisable for shipping your return items even if you choose not to pay for additional shipping insurance.
***PLEASE NOTE: For any DEFECTIVE ITEMS or for any DAMAGED DURING SHIPPING ITEMS that are CONTAINED WITHIN A SURVIVAL KIT, we can offer a REPLACEMENT of the individual DEFECTIVE ITEMS or the individual DAMAGED DURING SHIPPING ITEMS that are contained within a SURVIVAL KIT. We do not replace the entire SURVIVAL KIT. These individual items contained within a SURVIVAL KIT are replaced at no additional charge to the customer. We must be notified by email at info@undauntedultimate.com within 30 days from the day your order was placed if you would like a REPLACEMENT for DAMAGED DURING SHIPPING ITEMS. -----We must be notified by email at info@undauntedultimate.com within 60 days from the day your order was placed if you would like a REPLACEMENT for DEFECTIVE ITEMS.
***For REPLACEMENTS of DAMAGED DURING SHIPPING ITEMS or of DEFECTIVE ITEMS: If you would like to receive a REPLACEMENT for DAMAGED DURING SHIPPING ITEMS or for DEFECTIVE ITEMS, we can replace these items without them being returned to our warehouse. -----We must be notified by email at info@undauntedultimate.com within 30 days from the day your order was placed if you would like a REPLACEMENT for DAMAGED DURING SHIPPING ITEMS. -----We must be notified by email at info@undauntedultimate.com within 60 days from the day your order was placed if you would like a REPLACEMENT for DEFECTIVE ITEMS. -----We require photos of the DAMAGED DURING SHIPPING ITEMS or the DEFECTIVE ITEMS before we can ship out a REPLACEMENT of the items to you. ----In the case of DAMAGED DURING SHIPPING ITEMS, we process a claim with our shipping courier. In most cases, the claims process does not have to be complete before we issue a REPLACEMENT of the items as long as the customer provides proof of damage by sending us photos of the DAMAGED DURING SHIPPING ITEMS. ----(NOTE: We require that the customer hold onto any of the DAMAGED DURING SHIPPING ITEMS as well as the package the items arrived in so the shipping courier can come and inspect the package.) We will ship out the replacement items to you at no additional cost to you. -----(PLEASE NOTE: In the case of DEFECTIVE ITEMS or DAMAGED DURING SHIPPING ITEMS that are contained within a SURVIVAL KIT, we can offer a REPLACEMENT of the individual DEFECTIVE ITEMS or individual DAMAGED DURING SHIPPING ITEMS that are contained within a SURVIVAL KIT. We do not replace the entire SURVIVAL KIT. These individual DEFECTIVE ITEMS or individual DAMAGED DURING SHIPPING ITEMS that are contained within a SURVIVAL KIT are replaced at no additional charge to the customer.)
***Regarding a REFUND for UNUSED ITEMS in re-sellable condition, we accept returns for shipments of UNUSED ITEMS from customers in ALASKA as well as from the 48 CONTIGUOUS U.S. STATES and the District of Columbia; however, we do not accept returns of shipments of UNUSED ITEMS from our HAWAII customers. This is because HAWAII is not part of the continental United States. We cannot issue any refunds to our HAWAII customers, but we do provide a REPLACEMENT for DEFECTIVE ITEMS or DAMAGED DURING SHIPPING ITEMS for our HAWAII customers. (NOTE: We do not accept any returns for any shipments from outside the continental United States.) -----Regarding a REFUND for UNUSED ITEMS in re-sellable condition, we refund only the product cost amount minus a restocking fee; however, we do not refund the shipping charge and we do not pay for the return shipping cost. The restocking fee will be up to 20% of the original charge of the order for the return of UNUSED ITEMS. Returns of UNUSED ITEMS must be in re-sellable condition and in the original packaging. Unused items in re-sellable condition will be accepted within 30 days from the day the order was placed. Please notify us of your desire to return UNUSED ITEMS by email at info@undauntedultimate.com within 30 days from the day the order was placed. When we receive a return of UNUSED ITEMS at our warehouse, we inspect the return to deem whether the items are in re-sellable condition. NOTE: When returning your items to our warehouse, please consider that both UPS and FedEx automatically offer $100 of free shipping insurance to ship your return items to our warehouse. USPS also offers $100 of free shipping insurance if you ship your return by PRIORITY MAIL service or by PRIORITY MAIL EXPRESS service. If your return is worth over $100, you will need to speak with the shipping courier that will be used to ship your return items to our warehouse if you would like to insure your items for over $100. (If you do not pay for additional shipping insurance for your return items that are valued at over $100, you will only be reimbursed for $100 if your package is lost or damaged during shipping of your return items to our warehouse.) If needed, we can issue a claim to the shipping courier on your behalf so that you can insure your package for over $100 if the value of your return items is over $100. Using a trackable shipping service so that you can track your package is advisable for shipping your return items to our warehouse even if you choose not to pay for additional shipping insurance. -----NOTE: Regarding UNUSED Food or Water products: According to law, FOOD AND WATER PRODUCTS cannot be returned to be resold; therefore, we do not issue refunds for unused individual food or water products that the customer has ordered IN ERROR or that the customer has CHANGED THEIR MIND and no longer wants the unused individual food or water products. However, in the case of an UNUSED SURVIVAL KIT that contains unused FOOD or WATER products, we will accept the return of an UNUSED SURVIVAL KIT that contains unused FOOD or WATER products for a REFUND of the cost of the UNUSED SURVIVAL KIT. Please notify us of your desire to return UNUSED ITEMS by email at info@undauntedultimate.com within 30 days from the day the order was placed. (We do not issue a refund for the SHIPPING CHARGE and we do not pay for the RETURN SHIPPING COST to return the UNUSED SURVIVAL KIT to us.) There will also be a restocking fee of up to 20% of the original charge of the order for the return of UNUSED ITEMS. -----(PLEASE NOTE: In the case of DEFECTIVE individual Food or Water items or DAMAGED DURING SHIPPING individual Food or Water items, we offer a REPLACEMENT for these items. We can also offer a REFUND for DEFECTIVE individual Food or Water items and for DAMAGED DURING SHIPPING individual Food or Water items as long as they meet the requirements of the previously mentioned policies for receiving a REFUND for DEFECTIVE ITEMS or DAMAGED DURING SHIPPING ITEMS.
***PLEASE NOTE: In the EVENT A CUSTORMER CANCELS AN ORDER placed on a credit or debit card BEFORE the order ships out (when we are able to cancel the order before the order ships out), there will be a 3.5% cancellation fee for the credit card transaction fee that will be deducted from the refund of the order. The refund of the order includes both the product cost amount as well as the shipping charge. The 3.5% cancellation fee will be deducted from the refund.
***PLEASE NOTE: In the EVENT A CUSTOMER CANCELS AN ORDER placed on a credit or debit card AFTER the order ships out (when we are unable to cancel the order before the order ships out), only the product cost amount minus a restocking fee will be refunded once the products have been returned to our warehouse; however, the shipping charge and the return shipping cost will not be refunded. The restocking fee will be up to 20% of the original charge of the order for the return of UNUSED ITEMS.
***Regarding EXCHANGES: A customer must return the unwanted item according to the previously mentioned policies for returning UNUSED ITEMS in re-sellable condition and then place a NEW order for the item the customer would like to receive. The customer must pay the usual SHIPPING CHARGE for shipping the NEW order to the customer. Please notify us of your desire to return UNUSED ITEMS by email at info@undauntedultimate.com within 30 days from the day the order was placed. We do not refund the SHIPPING CHARGE and we do not pay the RETURN SHIPPING COST for the return of the unwanted items. There will also be a restocking fee of up to 20% of the original charge of the order deducted from the customer's refund for the return of UNUSED ITEMS. (NOTE: When returning your items to our warehouse, please consider that both UPS and FedEx offer $100 of free shipping insurance. USPS also offers $100 of free shipping insurance if you ship your return by PRIORITY MAIL service or by PRIORITY MAIL EXPRESS service. If your return is worth over $100, you will need to speak with the shipping courier that will be used to ship your return items to our warehouse if you would like to insure your items for over $100. If needed, we can issue a claim to the shipping courier on your behalf so that you can insure your package for over $100. If you do not pay for additional shipping insurance for your return items that are valued at over $100, you will only be reimbursed for $100 if your package is lost or damaged during the shipping of your return items to our warehouse.) Using a trackable shipping service so that you can track your package is advisable for shipping your return items to our warehouse even if you choose not to pay for additional shipping insurance.
***PLEASE NOTE: IN THE RARE EVENT OF A LATE OR MISSING REFUND: If you haven’t received a REFUND yet, first check your bank account again. Then, contact your credit card company, it may take some time before your REFUND is officially posted. Next contact your bank. There is often some processing time before a REFUND is posted.---If you’ve done all of this and you still have not received your REFUND yet, please contact us at info@undauntedultimate.com